Testimonials & Reports
Family Testimonials
Have a look to see what some families have said about the care at Manoir Beaconsfield:
My mother (Iris) has been a resident at Manoir Beaconsfield since July of 2014. Ourfamily moved her to the Manoir following a period of hospitalization. Previously Iris had resided at a larger private senior’s residence on the West Island which while a good facility could not provide the level of individual care we were searching for. We could not be more pleased with our experience at the Manoir. Sabrina, Andrew, Brenda and all the staff at the Manoir have created a very special environment for residents and their families at the Manoir. Residents are always cared for with consideration for their individuality and dignity. While the move still required adjustment the compassion and patience provided by the Manoir’s staff greatly facilitated this change. Sabrina and Brenda were very attentive in keeping our family informed as our mother was welcomed into life at the Manoir. Over the past 3 months as the Covid 19 pandemic changed life for all of us the Manoir has surpassed all expectations for resident care and communication. The staff have selflessly cared for the patients in what has proven to be an extremely trying time for caregivers who are so devoted to their residents. During this time we have consistently been updated on Iris’ health and on the changes in situation and procedures at the Manoir. Specific times have been set up for phone calls and facetime with Iris which has been a great comfort for our family. It has been evident that the staff at the Manoir are doing everything they can for residents and their families. We have always felt that all residents and visiting relatives are a part of the Manoir family. We have developed friendships with relatives of other Manoir residents during regular visits and when attending special events which are a frequent part of life at the Manoir. This has been a direct result of the caring and supportive atmosphere which has been created at the Manoir. The small size of the facility and the low number of residents has enabled this personal intimacy which truly makes the Manoir such a special place. This would be difficult to duplicate in a larger facility. I cannot imagine a better situation for Iris at this point in her life. We are grateful everyday that we found the Manoir Beaconsfield and for the quality of care which she receives everyday.
Chris
To date my mother has been at the Manoir for 3 years. It has been and is being a very rewarding experience. The care and affection that comes from staff and owners is incredible. Everything that can possibly be done to make the environment safe, engaging and rewarding for the residents is done. Staff and owners are always willing and Listen, to family members about any requests, questions and ideas on how to make their family members feel loved, cared for and appreciated. Owners and staff are always available to take care and help with any issues that may crop up whether they are personal in nature or general, to improve the well being of the residents. In conclusion I am extremely satisfied with the Manoir taking care of my mother and know that the very best is beingdone for her whether I am at the Manoir or not. A big thank you to owners and staff for all they do, have done and will do for my mother.
Elizabeth
My mother and father (before he passed) have had wonderful care at Manoir Beaconsfield. Since December 2015 I have moved my mother in and out of 3 other west island, dependent-care, private senior residences before finding this gem a year ago in April 2019. Without naming names, 2 of the previous residences did not offer adequate care and the other was highly overpriced. Any family lucky enough to secure a spot for a loved one at Manoir Beaconsfield will soon feel part of a large extended family, a home where the owners and care team alike, offer tireless dedication.
Donna
After touring the facilities in question, we felt that nothing stood out quite like Manoir Beaconsfield. Situated a block from Lac St Louis on Woodland (and an even shorter block from the heart of the Beaurepaire Village in Beaconsfield), the well- appointed setting of this former Retreat Centre seemed ideal. Surrounded by mature trees and charming gardens, we were curious to cross the threshold. We were not disappointed. Graciously welcomed by one of the Staff as they led us to meet with Manoir Administrator Sabrina and Head Nurse, Brenda, we were struck by the warm and relaxed atmosphere. …Fortunately, our Mother took to her new home right from the start!…it was obvious to us that she felt very comfortable with the Nurses and other Staff. … Now able to visit with our Mother at any time of the day (or night), we could see for ourselves just how caring and hands-on the team at the Manoir was.
In the end, what a comfort it was to know that our mother had spent her final days in the care of such a committed and dedicated Staff. As a family, we could not have hoped for more and we will always be grateful that the Manoir was there for our mother when it mattered most.
(For the full testimonial, please click here)
Marianne
In the end, what a comfort it was to know that our mother had spent her final days in the care of such a committed and dedicated Staff. As a family, we could not have hoped for more and we will always be grateful that the Manoir was there for our mother when it mattered most.
(For the full testimonial, please click here)
Marianne
"I just want to thank you once again for being such a warm family to our mom over the past 5+ years and making her twilight years so comfortable. We know how much her character will be missed at the Manoir. You all went above and beyond the call of duty in taking care of her and we always had peace of mind knowing she was in good hands. We're eternally grateful for the love and compassion you showed for her. So, a heartfelt thanks once again."
Tom
“Moving my Mom to the Manoir was the best decision we made for her final years. She was as happy as could be there, and extremely well cared for. Although her illness was very difficult for us to live through, we had total peace of mind when it came to her care and safety. You and your staff really do care and it shows. As you very well know, my Mom was not someone who shared her feelings easily or let just anyone into her “inner circle”. The fact that you were one of the few who was welcome there speaks volume about how you made her feel, and I truly appreciated that.”
Isabelle
“It was a great source of comfort knowing that my mother was well cared for in her last few weeks and I will be forever grateful. I can't imagine how I could have managed had she stayed at home.
I know you are all professionals and you have to detach yourselves mentally from certain things but it surely must be a difficult line of work, not only caring for every patient but having to deal with every family of every patient.
As a family member of a patient I want you to know that you really do make a difference and you are greatly appreciated. Every time I came to Manoir Beaconsfield I felt at home and I'm sure my mother felt the same, though she couldn't express it herself.”
Raymond
"My mother lived at Manoir Beaconsfield for eight months. During that time, Mom received the best care we could imagine. Mom had lived in a few other residences, so we had some experience with what to expect – however Manoir Beaconsfield exceeded our expectations. The staff is kind, caring, patient and very loving. The residents are happy and stimulated, with activities, conversation and companionship. The nurses took time to explain about any changes in medications or health care issues. And the wonderful smells wafting from the kitchen could entice any appetite. I am grateful Mom had an opportunity to live at Manoir Beaconsfield – it was the best move we ever made.”
Suzanne
"Before I selected Manoir Beaconsfield for my mother, I went to multiple facilities. I chose Manoir Beaconsfield for multiple reasons:
. Young ownership that are active at the facility - knew that staff would be attentive
. Ratio of staff to patient was much lower than other facilities
. Cost was substantially lower than the other facilities
. Liked location with lake near by and quite a few amenities close by
. Amenities were similar to other facilities
.
My mother was at Manoir Beaconsfield for close to a year and a half. I can safely say that my expectations were met and surpassed. I would gladly recommend this facility to anyone. Whenever an issue arose, and they will, I was able to talk to the owners (Sabrina and Andrew), discuss the matter, and I a resolution was agreed to, and action taken the next day.
When choosing a facility for an elder parent it is difficult, but important. As stated previously, I have no hesitation in referring individuals to this facility….
"
Gary
"During the year 2012 my relative resided at Manoir Beaconsfield. I was very impressed with the friendliness and compassion shown to her by the owners and staff at all times. She required almost total care and her needs were met on a daily basis as her deterioration progressed. Efforts were made to entertain the residents, to take them outside, whenever possible and to involve the families in activities.
Manoir Beaconsfield can be recommended for those requiring long term care."
Maureen
"I still drive by the Manoir Beaconsfield from time to time, and think back fondly of the time that my mother spent there. The loving, and caring staff, and friendly atmosphere made it a true home for my Mom in the last years of her life. I will forever be grateful for that."
Karen
Karen
"Just a short note to extend our appreciation for the kind and professional care extended to our mother, Sheila, during the time she lived at the Manoir Beaconsfield. The Manoir was our mother’s home for two and a half years before passing away peacefully there, in a caring and loving environment, a few months ago. We could not have been more pleased with our family’s experience and the level of care she received at the Manoir. Our mother received professional, respectful and personalized care and she always felt warm, secure and genuinely loved by the ever-present owners and staff. These were her friends and familiar faces through this final phase of life. Living close by, we were able to drop in to see her, often unexpectedly and at random times over a given week, and always found her well groomed, comfortable and being attended to, often actively receiving stimulus in conversation or activities, when I showed up. We came to the Manoir after carefully researching various residences that could best meet her needs – the Manoir proved to be the right choice and fully lived up to its positive reputation. While there are so many to thank, our gratitude specifically goes out the Sabrina, Andrew, Donna, and Brenda (among so many others). She loved you all."
Robert
"To ALL of Manoir Beaconsfield,
I feel that my mom was so lucky to have been able to spend her last 10 months on this earth at the Manoir Beaconsfield. You all took care of her as you do with all the Residents, with such love and compassion. God is love! And you all do God’s work! As a daughter , I cannot tell you enough what a burden it took off my shoulders to know that amidst a way difficult situation for her, she was safe, loved, well taken care of. She is now at peace in a better place. You all helped her get ready for her last departure. I cannot thank you enough!"
Pilar
"It was comforting to know Mom was in good hands under your care. I always felt so comfortable visiting Mom at any time of the day or evening. Whether it was myself or my many siblings, nieces, nephews, the staff made us all feel soo welcomed. Our family extends our most sincere gratitude for the Manoir's professional and personal care that you have given our Mom. Each and every one of you are exceptional, compassionate and caring."
Maureen
"Everyone at Manior Beaconsfield has such a kind and caring manner. It makes me happy everyday to know that my mom is so well cared for. I couldn't have made a better choice of a place for her to call home."
Janet
"My Dad lived at Manoir Beaconsfield for only a few weeks however the positive experience he had will always be part of my wonderful memories of his life. Dad was a very private and proud person, so it was important to find a place where he could spend his final time in comfort, peace and dignity. All the staff at the Manoir met his expectations every day. They were very attentive to his needs and expressed kindness and patience that he noticed and appreciated. Everything from the home cooked meals to his insistence on chocolate ice cream was always met with a smile of gratitude. He enjoyed sitting outside under the gazebo and chatting with other residents. His final days were filled with comfort, compassion and caring. Staff embraced him as part of their family. We were able to visit him any time of day and commented that the atmosphere was like coming to someone’s home and enjoying your stay. Also it was very evident that all of the staff enjoyed taking care of Dad and loved working at the Manoir."
Sharon
Robert
"To ALL of Manoir Beaconsfield,
I feel that my mom was so lucky to have been able to spend her last 10 months on this earth at the Manoir Beaconsfield. You all took care of her as you do with all the Residents, with such love and compassion. God is love! And you all do God’s work! As a daughter , I cannot tell you enough what a burden it took off my shoulders to know that amidst a way difficult situation for her, she was safe, loved, well taken care of. She is now at peace in a better place. You all helped her get ready for her last departure. I cannot thank you enough!"
Pilar
"It was comforting to know Mom was in good hands under your care. I always felt so comfortable visiting Mom at any time of the day or evening. Whether it was myself or my many siblings, nieces, nephews, the staff made us all feel soo welcomed. Our family extends our most sincere gratitude for the Manoir's professional and personal care that you have given our Mom. Each and every one of you are exceptional, compassionate and caring."
Maureen
"Everyone at Manior Beaconsfield has such a kind and caring manner. It makes me happy everyday to know that my mom is so well cared for. I couldn't have made a better choice of a place for her to call home."
Janet
"My Dad lived at Manoir Beaconsfield for only a few weeks however the positive experience he had will always be part of my wonderful memories of his life. Dad was a very private and proud person, so it was important to find a place where he could spend his final time in comfort, peace and dignity. All the staff at the Manoir met his expectations every day. They were very attentive to his needs and expressed kindness and patience that he noticed and appreciated. Everything from the home cooked meals to his insistence on chocolate ice cream was always met with a smile of gratitude. He enjoyed sitting outside under the gazebo and chatting with other residents. His final days were filled with comfort, compassion and caring. Staff embraced him as part of their family. We were able to visit him any time of day and commented that the atmosphere was like coming to someone’s home and enjoying your stay. Also it was very evident that all of the staff enjoyed taking care of Dad and loved working at the Manoir."
Sharon
Accreditation and Inspection Reports
Our latest Accreditation Canada Reports
Our latest Evaluation Milieu de Vie (Ministry of Health and Social Services)
Complaint Commissioner Reports
Miscellaneous
