Paroles des familles que nous servons

Le Manoir Beaconsfield a été une bénédiction absolue pour ma mère et toute notre famille. Dès son arrivée, elle a été accueillie avec chaleur et gentillesse, ce qui a rendu la transition vers les soins beaucoup plus facile. L'atmosphère ici ressemble à celle d'une famille élargie, où les résidents sont traités avec dignité, respect et véritable affection. Ce qui distingue Manoir Beaconsfield, c'est l'équilibre parfait qu'ils atteignententre la création d'un environnement chaleureux et le maintien du plus haut niveau de professionnalisme. Le personnel est non seulement compatissant et attentif, mais il est également très compétent et proactif dans la gestion des soins de ma mère. Nous sommes toujours tenus informés de son bien-être, des défis auxquels elle est confrontée et des solutions proposées par l'équipe. Ce niveau de transparence nous offre une tranquillité d'esprit incroyable. Au-delà du simple fait de fournir, l'équipe travaille activement pour que ma mère se sente en sécurité, soutenue et engagée dans la vie quotidienne. Ils prennent le temps de comprendre ses besoins et ses préférences, en faisant des ajustements chaque fois que nécessaire. Qu'il s'agisse de petits conforts qui la font se sentir chez elle ou de problèmes médicaux plus complexes, le personnel aborde chaque situation avec dévouement et expertise. Nous sommes profondément reconnaissants au Manoir Beaconsfield pour son inébranlableengagement envers leurs résidents. Savoir que ma mère est entre de telles mains attentionnées et compétentes est inestimable. Je recommande de tout cœur cette résidence à tous ceux qui recherchent un endroit où leur proche recevra non seulement d'excellents soins, mais se sentira également véritablement apprécié et à la maison.

Il est difficile de croire que plus d'un an s'est écoulé depuis que mon cher Jean-Paul nous a quittés. La douleur de sa perte est encore profonde, mais une pensée réconfortante est qu'au cours de ses trois dernières années, il était entre les mains exceptionnellement compétentes de l'équipe du Manoir Beaconsfield, où il a reçu les meilleurs soins possibles et n'a jamais eu à souffrir. Je continue d'être étonné par le niveau de gentillesse, d'attention et de respectet vos soignants montrent aux résidents, qu'il s'agisse d'aînés ou de personnes handicapées. Votre dévouement à fournir non seulement des soins de la plus haute qualité, mais aussi un environnement compatissant et digne est quelque chose que j'admire vraiment. Le respect que vous témoignez aux résidents et à leurs familles est rare et inestimable. La force de caractère et les valeurs éthiques que toute votre équipeincarne est quelque chose de très spécial et mérite d'être reconnu. Je me sens incroyablement chanceux que Jean-Paul ait passé ses dernières années dans un tel environnement. Félicitations à tout le monde au Manoir pour avoir créé un lieu où le soin, la générosité et le professionnalisme sont au premier plan chaque jour. Sabrina, je vous souhaite, à vous et à votre équipe, un succès et un épanouissement continus dans votre chemin d'excellence, et j'espère que ManoirBeaconsfield continue d'être un lieu de soins exceptionnels pendant de nombreuses années.

Notre mère a une démence avancée. Elle a déménagé au Manoir Beaconsfield d'un autre établissement privé de soins de longue durée il y a plus de trois ans, et nous sommes très heureux qu'elle l'ait fait. Elle reçoit des soins exceptionnels, et cela signifie beaucoup pour la famille qu'elle puisse rester dans le même quartier que sa maison familiale. Chaque fois que nous passons, il est clair que notre mère est très bien soignée. Elle est toujours bien rangée, ses cheveux sont propres etcoiffée, et elle est sortie du lit et habillée. Il est évident que le personnel a une véritable affection pour elle et cela se reflète dans les excellents soins qu'elle reçoit. La petite taille de l'établissement signifie que nous avons appris à connaître personnellement plusieurs des soignants, ce qui nous donne l'impression que le Manoir ressemble plus à un foyer qu'à une institution. Le personnel fait un excellent travail pour nous tenir au courant de l'état de notre mère. Nous obtenonsnotes et appels téléphoniques pour des événements ou des incidents même mineurs, ce qui renforce notre confiance que notre mère est au bon endroit. La décision de l'endroit où maman devrait vivre dans ses dernières années a été stressante pour la famille, mais nous sommes tous très heureux d'avoir choisi le Manoir Beaconsfield.

We were fortunate to have Manoir B. suggested as an option when my father was hospitalized after a fall and some confusion. He had been deteriorating at home alone and it was suggested a long-term stay at a residence-type setting would be beneficial. From the moment he was admitted there, it was clear that the staff was caring, loving, and professional. He was reluctant to remain at first but soon became very comfortable with the family-like setting and culture that Manoir B. provided. The entire staff, from management to frontline, was interactive, always upbeat, and provided plenty of daily activities. Staying in one's room was never an option. The striking thing to us was that the staff were mostly "long-termers", a testament to the work environment and dedication the Manoir Beaconsfield provided to both the residents and their staff. The food was healthy, varied and tasty. The rooms were clean, airy, and bright. The common areas were inviting and fun to be in. The outdoor spaces (weather permitting) were comfortable and easily accessible. My dad lived out the last 3 1/2 years of his life there and we would not have been happier for him to be any place else.

In 2017, my father in law suddenly passed and my husband and his sisters had to find a residence for their Mom who had advanced Alzheimer’s. I had two aunts who had lived in CHLSD’s for several years, one in the private sector and one in the public, so I was familiar with the settings and processes. Unfortunately, neither of those places met my standards so I was at first skeptical that we would find anything better for my mother in law until we visited the Manoir Beaconsfield. We immediately knew that this would be the perfect environment for her and we were not disappointed . The Manoir only holds about 25 residents. It is a clean and well maintained lovely home. The residents are loved and cared for by the owners, Sabrina and Andrew, and all the staff. The staff, hand selected by the owners, are very qualified and are truly wonderful with the residents. They stop for a chat , gentle hand on the shoulder or a hug as they go about their duties. The food is amazing and cooked in house. (I even got a couple of recipes!). You are welcome to drop in anytime to see your loved one. We never worried about my mother in law as we knew that she was getting the best care and being treated with respect and dignity by everyone at the Manoir. I really don’t think you can get this care in the public sector. I have recommended the Manoir to many friends and if I ever would require CHLSD services this is the only place I would want to be.

I can’t say enough good things about the Manoir Beaconsfield. The owners and staff are truly wonderful — attentive, hands-on, and genuinely caring. One of the things that sets this home apart is its smaller size, which allows for more personalized care and attention to each resident. The staff takes the time to truly know and understand the needs of everyone, creating a warm and supportive environment. The level of care and compassion they provide gives families peace of mind, knowing their loved ones are in excellent hands. I would highly recommend this home to anyone looking for a safe, welcoming, and highly attentive assisted living community.

We transferred my aunt from (another residence) since the care she was receiving was extremely poor. Her apartment was never properly cleaned. She was not being bathed regularly and was unkempt and not being properly attended to given exorbitant monthly cost. In addition, we had to engage 3 personal support workers at my aunt’s own expense to compensate for the care she was not receiving. Even though she was on a care floor she was constantly left alone until we engaged private help. As a family, we were very stressed and anxious about the lack of care. We transferred her to Manoir Beaconsfield 2 years ago. This resulted in a huge positive change in the care she was provided and her overall well being. The care she receives is personalized, kind and attentive. They also provide regular social activities that keep her engaged. My aunt is noticeably cared for, healthy, happy and thriving. The Manoir gives us as her family regular updates about her overall health status while providing us with reassurance that she is being very well cared for. It is evident that this is a very well managed institution that has consistent best practices and a wonderful, trained staff.

Our family was extremely fortunate to find this wonderful long term care (CHSLD) residence for our mom, Assunta, in a time of crisis when our father died suddenly at home. Our father was her primary caregiver so it became quite stressful for us to be able to find a homey environment where Assunta could feel cared for and valued. Sabrina and her team put our minds at ease very quickly as we saw how residents were treated with dignity and care. The meals were excellent (cooked in house!) and the support for community volunteers such as high school students is a testament to the Manoir's commitment to expanding the circle of care for their residents. The nursing staff and recreation coordinator became our friends, especially as our mom's siblings were encouraged to drop by at any time. We could not have asked for a more supportive environment in which we could see our mom's ever present smile and sense of peace grow over the 4 years that she lived there. I don't believe we could have found the same sense of commitment and quality care in a publicly funded CHSLD, because the size of the home alone, which is like an extended family home, meant that all the staff get to know all the residents. This is what we need more of, not huge institutions that are like hospitals. People with cognitive impairment need this type of environment.

When my father was too ill to return home, we needed to find a place that could accommodate his needs. We were obviously very apprehensive about finding a home that would offer him the proper care that he needed. What we found was much more. We found a home that treated him with respect, dignity, kindness and love. And not just him, but his family as well. They made the transition easy for him and for us. I was living in another province when he passed in August of 2018. I couldn’t sleep knowing his time was coming to an end, so I called the facility in the middle of the night. A kind nurse held the phone to his ear so I could say a proper goodbye. I listened to him breathe while sobbing for a good 5 minutes. The kindness, compassion and patience she showed me that night still brings tears to my eyes. And now my mother is a resident, receiving the same incredible level of care. Living out of province is difficult as I cannot visit as much as I would like. But there’s a great sense of relief knowing that she is in the best hands possible. These people obviously love what they do and deserve all of the accolades.

The Management and staff at Manoir Beaconsfield provide loving care to each and every resident. Their patience and good intentions are always present even in difficult situations. As the family, we are always kept updated about any issue about anything even as simple as a bruise, with details, care, and follow-up. The Manoir Beaconsfield is comfortable for our mother allowing her some independence to make small decisions for herself which helps her maintain dignity and a little bit of autonomy. Thank you so much for everything.

I can't praise the Manoir Beaconsfield's management and staff highly enough. Our mother, who is turning 99 yrs old this year, has been living there for over 3 years and in that time we feel so fortunate to be part of the well-organized and loving community that Sabrina and her team have created. We've never had to worry if our mother is safe or well-cared for. Everyone who steps through their door can see immediately what sets this residence apart from any other: besides being clean and secure and cozy, it is cheerful! The staff go out of their way to show compassion and patience and love to each individual senior. The Manoir is a gem!

My mother (Iris) has been a resident at Manoir Beaconsfield since July of 2014. Our family moved her to the Manoir following a period of hospitalization. Previously Iris had resided at a larger private senior’s residence on the West Island which while a good facility could not provide the level of individual care we were searching for. We could not be more pleased with our experience at the Manoir. Sabrina, Andrew, Brenda and all the staff at the Manoir have created a very special environment for residents and their families at the Manoir. Residents are always cared for with consideration for their individuality and dignity. While the move still required adjustment the compassion and patience provided by the Manoir’s staff greatly facilitated this change. Sabrina and Brenda were very attentive in keeping our family informed as our mother was welcomed into life at the Manoir. Over the past 3 months as the Covid 19 pandemic changed life for all of us the Manoir has surpassed all expectations for resident care and communication. The staff have selflessly cared for the patients in what has proven to be an extremely trying time for caregivers who are so devoted to their residents. During this time we have consistently been updated on Iris’ health and on the changes in situation and procedures at the Manoir. Specific times have been set up for phone calls and facetime with Iris which has been a great comfort for our family. It has been evident that the staff at the Manoir are doing everything they can for residents and their families. We have always felt that all residents and visiting relatives are a part of the Manoir family. We have developed friendships with relatives of other Manoir residents during regular visits and when attending special events which are a frequent part of life at the Manoir. This has been a direct result of the caring and supportive atmosphere which has been created at the Manoir. The small size of the facility and the low number of residents has enabled this personal intimacy which truly makes the Manoir such a special place. This would be difficult to duplicate in a larger facility. I cannot imagine a better situation for Iris at this point in her life. We are grateful everyday that we found the Manoir Beaconsfield and for the quality of care which she receives everyday.

To date my mother has been at the Manoir for 3 years. It has been and is being a very rewarding experience. The care and affection that comes from staff and owners is incredible. Everything that can possibly be done to make the environment safe, engaging and rewarding for the residents is done. Staff and owners are always willing and Listen, to family members about any requests, questions and ideas on how to make their family members feel loved, cared for and appreciated. Owners and staff are always available to take care and help with any issues that may crop up whether they are personal in nature or general, to improve the well being of the residents. In conclusion I am extremely satisfied with the Manoir taking care of my mother and know that the very best is being done for her whether I am at the Manoir or not. A big thank you to owners and staff for all they do, have done and will do for my mother.

My mother and father (before he passed) have had wonderful care at Manoir Beaconsfield. Since December 2015 I have moved my mother in and out of 3 other west island, dependent-care, private senior residences before finding this gem a year ago in April 2019. Without naming names, 2 of the previous residences did not offer adequate care and the other was highly overpriced. Any family lucky enough to secure a spot for a loved one at Manoir Beaconsfield will soon feel part of a large extended family, a home where the owners and care team alike, offer tireless dedication.

After touring the facilities in question, we felt that nothing stood out quite like Manoir Beaconsfield. Situated a block from Lac St Louis on Woodland (and an even shorter block from the heart of the Beaurepaire Village in Beaconsfield), the well- appointed setting of this former Retreat Centre seemed ideal. Surrounded by mature trees and charming gardens, we were curious to cross the threshold. We were not disappointed. Graciously welcomed by one of the Staff as they led us to meet with Manoir Administrator Sabrina and Head Nurse, Brenda, we were struck by the warm and relaxed atmosphere. …Fortunately, our Mother took to her new home right from the start!…it was obvious to us that she felt very comfortable with the Nurses and other Staff. … Now able to visit with our Mother at any time of the day (or night), we could see for ourselves just how caring and hands-on the team at the Manoir was. In the end, what a comfort it was to know that our mother had spent her final days in the care of such a committed and dedicated Staff. As a family, we could not have hoped for more and we will always be grateful that the Manoir was there for our mother when it mattered most.

I just want to thank you once again for being such a warm family to our mom over the past 5+ years and making her twilight years so comfortable. We know how much her character will be missed at the Manoir. You all went above and beyond the call of duty in taking care of her and we always had peace of mind knowing she was in good hands. We're eternally grateful for the love and compassion you showed for her. So, a heartfelt thanks once again.

Moving my Mom to the Manoir was the best decision we made for her final years. She was as happy as could be there, and extremely well cared for. Although her illness was very difficult for us to live through, we had total peace of mind when it came to her care and safety. You and your staff really do care and it shows. As you very well know, my Mom was not someone who shared her feelings easily or let just anyone into her “inner circle”. The fact that you were one of the few who was welcome there speaks volume about how you made her feel, and I truly appreciated that.

It was a great source of comfort knowing that my mother was well cared for in her last few weeks and I will be forever grateful. I can't imagine how I could have managed had she stayed at home. I know you are all professionals and you have to detach yourselves mentally from certain things but it surely must be a difficult line of work, not only caring for every patient but having to deal with every family of every patient. As a family member of a patient I want you to know that you really do make a difference and you are greatly appreciated. Every time I came to Manoir Beaconsfield I felt at home and I'm sure my mother felt the same, though she couldn't express it herself.

My mother lived at Manoir Beaconsfield for eight months. During that time, Mom received the best care we could imagine. Mom had lived in a few other residences, so we had some experience with what to expect – however Manoir Beaconsfield exceeded our expectations. The staff is kind, caring, patient and very loving. The residents are happy and stimulated, with activities, conversation and companionship. The nurses took time to explain about any changes in medications or health care issues. And the wonderful smells wafting from the kitchen could entice any appetite. I am grateful Mom had an opportunity to live at Manoir Beaconsfield – it was the best move we ever made.

Before I selected Manoir Beaconsfield for my mother, I went to multiple facilities. I chose Manoir Beaconsfield for multiple reasons: Young ownership that are active at the facility - knew that staff would be attentive. Ratio of staff to patient was much lower than other facilities. Cost was substantially lower than the other facilities. Liked location with lake near by and quite a few amenities close by. Amenities were similar to other facilities. My mother was at Manoir Beaconsfield for close to a year and a half. I can safely say that my expectations were met and surpassed. I would gladly recommend this facility to anyone. Whenever an issue arose, and they will, I was able to talk to the owners (Sabrina and Andrew), discuss the matter, and I a resolution was agreed to, and action taken the next day. When choosing a facility for an elder parent it is difficult, but important. As stated previously, I have no hesitation in referring individuals to this facility….

During the year 2012 my relative resided at Manoir Beaconsfield. I was very impressed with the friendliness and compassion shown to her by the owners and staff at all times. She required almost total care and her needs were met on a daily basis as her deterioration progressed. Efforts were made to entertain the residents, to take them outside, whenever possible and to involve the families in activities. Manoir Beaconsfield can be recommended for those requiring long term care.

Just a short note to extend our appreciation for the kind and professional care extended to our mother, Sheila, during the time she lived at the Manoir Beaconsfield. The Manoir was our mother’s home for two and a half years before passing away peacefully there, in a caring and loving environment, a few months ago. We could not have been more pleased with our family’s experience and the level of care she received at the Manoir. Our mother received professional, respectful and personalized care and she always felt warm, secure and genuinely loved by the ever-present owners and staff. These were her friends and familiar faces through this final phase of life. Living close by, we were able to drop in to see her, often unexpectedly and at random times over a given week, and always found her well groomed, comfortable and being attended to, often actively receiving stimulus in conversation or activities, when I showed up. We came to the Manoir after carefully researching various residences that could best meet her needs – the Manoir proved to be the right choice and fully lived up to its positive reputation. While there are so many to thank, our gratitude specifically goes out the Sabrina, Andrew, Donna, and Brenda (among so many others). She loved you all.

To ALL of Manoir Beaconsfield, I feel that my mom was so lucky to have been able to spend her last 10 months on this earth at the Manoir Beaconsfield. You all took care of her as you do with all the Residents, with such love and compassion. God is love! And you all do God’s work! As a daughter , I cannot tell you enough what a burden it took off my shoulders to know that amidst a way difficult situation for her, she was safe, loved, well taken care of. She is now at peace in a better place. You all helped her get ready for her last departure. I cannot thank you enough!

It was comforting to know Mom was in good hands under your care. I always felt so comfortable visiting Mom at any time of the day or evening. Whether it was myself or my many siblings, nieces, nephews, the staff made us all feel soo welcomed. Our family extends our most sincere gratitude for the Manoir's professional and personal care that you have given our Mom. Each and every one of you are exceptional, compassionate and caring.

My Dad lived at Manoir Beaconsfield for only a few weeks however the positive experience he had will always be part of my wonderful memories of his life. Dad was a very private and proud person, so it was important to find a place where he could spend his final time in comfort, peace and dignity. All the staff at the Manoir met his expectations every day. They were very attentive to his needs and expressed kindness and patience that he noticed and appreciated. Everything from the home cooked meals to his insistence on chocolate ice cream was always met with a smile of gratitude. He enjoyed sitting outside under the gazebo and chatting with other residents. His final days were filled with comfort, compassion and caring. Staff embraced him as part of their family. We were able to visit him any time of day and commented that the atmosphere was like coming to someone’s home and enjoying your stay. Also it was very evident that all of the staff enjoyed taking care of Dad and loved working at the Manoir.